Ignite FB Tracking PixelWhat is a mortgage servicer? - Cathy Lomasney
ERA Key Realty Services
ERA Key Realty Services
Cathy Lomasney, ERA Key Realty ServicesPhone: (978) 808-0366
Email: [email protected]

What is a mortgage servicer?

by Cathy Lomasney 07/13/2025

What is mortgage servicing featured image

Buying a home, you may find yourself working closely with a mortgage loan servicer to finance your home purchase. Knowing the basics of mortgage servicing can help you navigate the life of your loan and get a better handle on how to make changes in the future if needed. 

How do I find out who my mortgage servicer is?

After purchasing your home, you can make note of who your service provider is by viewing your monthly mortgage statement. 

Your mortgage servicer is responsible for the handling of the loan after you have closed on your home. This includes managing escrow, sending payment statements and receiving your monthly payments. 

Can you change your mortgage servicer?

You can’t change your mortgage servicer so it’s essential to do research before closing on your  home. If you’re having issues with your provider that haven't been resolved directly through the company, consider escalating your complaint to the Consumer Financial Protection Bureau. 

Tell me the difference between a lender & a servicer?

The terms mortgage lender and mortgage servicer may seem similar but they can differ based on the stage you’re in during the homebuying process. 

Prior to closing on a home, a lender gathers your info to make sure you qualify for a loan, handle loan approvals and disperse funds once the home is closed on. Afterward, the lender transfers the handling of the loan to a loan servicer, however in some cases the lender also acts as the loan servicer. 

Mortgage payments are a long term commitment so get to know your servicer and ask questions if you need clarity on your mortgage loan. 



About the Author
Author

Cathy Lomasney

Hi, I'm Cathy Lomasney and I'd love to assist you. Whether you're in the research phase at the beginning of your real estate search or you know exactly what you're looking for, you'll benefit from having a real estate professional by your side. I'd be honored to put my real estate experience to work for you.

 

  • 2024 Top 5 Agent - Middlesex County
  • 2023 ERA Key Realty Services Circle of Honor
  • 2023 Rate My Agent - Agent of the Year Middlesex County
  • 2023 Rate My Agent Top 10 for MA & NE Region
  • 2022, 2021, & 2019 ERA Key Realty Services Leaders' Circle
  • #8 2022 ERA Key Realty Services Top All Around Agent
  • 2022 Homesnap's Top 15% Award - Top Agent Award Winner
  • 2021 & 2019 ERA Key Realty Services Top 10 All Around Agent
  • 2018 ERA Key Realty Services Top 20 All Around Agent
  • 2020, 2018, 2017, 2016, & 2015 ERA Key Realty Services Circle of Achievement Award
  • Distinctive Properties Certified Agent
  • Nationwide Relocation Expert
  • Award Recipient of Highest Gross Commission Silver, Bronze & Gold Levels
  • Career in Real Estate since 2005